Introduction:
In problem-solving, you identify and evaluate solution paths; in decision making, you make a similar discovery and evaluation of alternatives. In this course, participants will develop their skills in Prob. Effective Decision Making and Problem-Solving training course include skill development exercises in learning to apply problem-solving steps and tools, analyzing information to clearly describe problems, thinking creatively, being a contributing member of a problem-solving team, selecting the best approach for making decisions, creating a plan for implementing, evaluating, and following up on decisions, and to avoid joint decision-making mistakes. Participants of this course learn how to tame creativity and use it to reveal new paths. They consider convergent and divergent thinking and consumer decision-making in the process and learn how to explore and define problems to keep time and effort for the most important issues, mastering the proven techniques of creative problem-solving.
Objectives: At the end of the Effective Decision Making and Problem Solving, you will be able to:
- Define what a problem is and the different types of problems
- Recognize the importance of dealing with the cause of a problem
- Identify barriers to solving problems and how to overcome them
- Understand the different techniques to define and resolve simple and complex problems
- Learn how to apply logical and creative approaches to solving problems and making decisions
- Realize why you shouldn’t blindly rely on intuition when making a decision
- Know how to work with team-based or group decisions
- Learn how to overcome paralysis by analysis while making a decision
- Exercise various tools and techniques for evaluating solutions
- Implement a solution and know how to track and monitor its application.
Who should attend: Effective Decision Making and Problem-Solving training course is ideal for:
- Supervisors
- New and experienced Business Executives
- Senior and Middle Managers
- Project managers
- HR Managers
- All professionals involved in problem-solving and decision making
- All individuals who want to become better at making decisions
Course Outline:
Day 1 Introduction to Creativity
- The process of creativity, Creativity vs Innovation
- Is creativity in problem-solving always necessary?
- Principles of creative problem-solving
- Divergent thinking, Convergent thinking
- Frameworks for creative problem-solving
Day 2 Exploring and Defining Problems
- Understanding the cause
- How to be sure if this problem is real
- Root cause analysis
- Kepner-Tregoe process
- Pareto analysis
- Understanding systems
Day 3 Convergent Ideation Techniques
- Pair & Share Technique
- How-How Diagrams
- PPCO Framework, ALU Framework
- Solution Analysis
- Viewing solutions in multiple ways
Day 4 Making a Decision
- Styles of decision-making
- Understanding sensitivities
- Understanding paralysis by analysis
- How to deal with the ambiguity of outcomes
- Applying tools and techniques for evaluating solutions
- The Sunk Cost paradox
- Golden rules of decision-making
- Finalize decisions with the Decision Matrix
Day 5 Implementing the Solution
- Considering implementation in advance
- Planning and delegation
- Problem solved? – Tracking and evaluation
- Develop and review follow-up contingency actions
- Formulate an after-the-action review process
- Applying a risk assessment in decision-making
Effective Decision Making and Problem Solving (Course No. 026)
Effective-Decision-Making-and-Problem-Solving