Employee Engagement and Retention

Introduction:

Employees who are engaged are more likely to stay with their organization, reducing overall turnover and the costs associated with it. They feel a stronger bond to their organization’s mission and purpose, making them more effective brand ambassadors. They build stronger relationships with customers, helping their company increase sales and profitability.

Employee engagement and retention course tend to keep the organizational image well and alive within its own employees. Employees act as representatives for the company. If you want positive feedback from your employees, you need to learn how to engage them for good.

This Employee engagement and Retention training course examines the latest best practice in Employee Relationship Management. Employee Relationship Management involves managing the relationship of each employee with the organization and with each other. Employee Relations influences every HR decision made in an organization

Objectives: At the end of the Employee Engagement and Retention you will able to:

Define the value of employee engagement to an organization and explain it
Know how to introduce and manage an effective employee relationship programme
Be able to relate the role of ER to the role of the Managers / Supervisor and Team Leader
Be able to deal with performance problems and modify the behavior of employees
Be able to influence the behavior of managers and team leaders
Be able to operate disciplinary procedures and grievance procedure
Know how to manage absence
Understand the role of an Employee Assistance programme

Who should attend: Employee Engagement and Retention Training course is ideal for:

Managers who want to know the secrets of employee engagement,
Employee Relations Specialists
HR and Personnel Professionals
Line Managers
Supervisors and Team Leaders

Day 1 The Core Role of Employee Relations

Change Management
Understanding the Rationale of ER
The Core Role of ER:
The Role of ER and the Role of the Manager
The Psychological Contract

Day 2 The ER Function in Practice

Communications, Team Briefing
Consultation
Discipline – Poor Performance
Appeals
Handling Sickness Absence

Day 3 Supporting the Manager, Supervisor or Team Leader

Grievances
Management’s Right to Manage
Equal Opportunities
Discrimination
Equality and Diversity

Day 4 Managing Employee Performance and Engagement

The Performance Management Process
Motivation and Goal Theory
Giving Feedback and Coaching
Job Enrichment
Quality Circles and Kaizen

Day 5 Conflict Resolution – Documentation and Software

Getting the Best from People
Techniques for Resolving Conflict
Conflict Management Programmes
The Ground Rules
Personal Development Planning

Employee Engagement and Retention (Course No.035)

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